Blue Light Optical

Returns and Refunds Policy

Overview

This Returns and Refunds Policy applies to purchases made from Blue Light Optical, operated by Designed Eyes Pty Ltd.

We want you to be satisfied with your purchase. If you have any concerns with a product you have received, please contact us so we can assist.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian consumer law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Incorrect Products

If a product you receive:

  • is faulty
  • is significantly different from the description
  • is not of acceptable quality

please contact us within a reasonable time of receiving the product.

Depending on the circumstances, we may provide:

  • a repair
  • a replacement
  • a refund

Change of Mind

We may accept returns for change of mind at our discretion provided:

  • the item is unused
  • the item is returned in its original packaging
  • the return is requested within 14 days of delivery

Return postage for change-of-mind purchases is the responsibility of the customer.

Shipping costs are generally non-refundable.

How to Request a Return

To request a return, please contact us with:

  • your order number
  • a description of the issue
  • photographs if the product is damaged or faulty

Contact details:
Blue Light Optical
Designed Eyes Pty Ltd
Shop 16
967–991 Point Nepean Road
Rosebud VIC 3939
Australia
Email: designedeyes@pac.com.au

Refund Processing

Approved refunds will be processed using the original payment method where possible.

Please allow a reasonable processing time for refunds to appear in your account depending on your payment provider.